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September Product Updates Are Here!

Product Updates,

Published: Oct 05, 2023

Updated on: Oct 11, 2023

by Editorial team

We’re thrilled to kick off September with amazing updates that are set to transform your user experience within our Client Portal.

📢 Mortgage Payoff – Payoff Specific File Tags

We’re committed to enhancing your experience with every update, and this September, after collecting your feedback, we are thrilled to introduce an efficient solution to organizing the payoff files for multiple loans— file tags for the Mortgage Payoff order type.

Our system now dynamically generates file tags based on the number of loans associated with your Mortgage Payoff order. This smart automation ensures that your uploaded files are neatly organized and easily distinguishable. Each tag includes the loan number to provide clarity about the respective file. Now, you can effortlessly locate and manage files associated with specific loans.

📢 HOA Access-Extended Search Functionality

search graphic animted person with binoculars

We’re thrilled to introduce an array of enhanced options that empower our clients to find orders more efficiently within the client portal. With our latest update, navigating through your order database is now easier than ever.

We’ve broadened your search horizons by adding an intuitive dropdown menu. From the new dropdown, they can select whether to search by Address, File Number, HOA Name, Order ID (IH2 format), Property Manager Name, or HOA Account Number (for HOA Access orders only) and then enter the search text in the search bar. This diverse range of search parameters ensures that you can pinpoint the exact order you’re looking for, regardless of how you remember it.

📢 South Carolina HOA Database Expanded

We have used automation and special data sources to create ~900 new HOAs in South Carolina, in line with our commitment to continue offering our clients the largest HOA database in the United States.

That’s a Wrap!

With that, our monthly product update is concluded. If you’d like to stay up-to-date with how InspectHOA keeps Title and Escrow clients’ work with HOAs streamlined, subscribe to our blog.

💥 This Month’s Feature Reminder: Let Us Know in Case of a Cancellation!

A quick reminder that you can use the red “Cancel” button on the order details page to cancel in case your transaction falls through. Our team will be notified immediately and will take action at once.

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What our clients say about us?

Katie Zorn, Ambassador, Hankin & Pack

I couldn't do my job without you

You all rock! Seriously. I do see all the hard work you guys do. This job isn't easy. I couldn't do my job without you guys so I mean it when I say YOU ROCK!

Katie Zorn, Ambassador, Hankin & Pack

Lori, Escrow Support Supervisor

A huge win for us

"Your team discovered the lien and let us know so we were able to get the payoff statement. We were also able to revisit the research and find the recorded lien.

This is a huge win for us – so THANK YOU for all you do!"

Lori, Escrow Support Supervisor

Brooke Eshelman, VP of Operations, Proliant Settlement Systems

Flawless communication and the best customer service

“The communication with Rexera stood out. You’re constantly updated on the status of your order, and if there’s a problem, you’re alerted immediately. Rexera always finds a solution and constantly follows up. I just believe the customer service that Rexera provides is at the next level."

Brooke Eshelman, VP of Operations, Proliant Settlement Systems

Brad Honn, Senior Director of Escrow and Title Operations, Homeward

Worry-free closings

“As we all know, HOA issues can really blow up and cause a lot of problems for closing. So it helps us all sleep better knowing that there is not going to be a problem, or anything we forgot on the order, or an update that we forgot to complete before closing the transaction. Because we have a great partner Rexera, making sure that those things don’t happen to us.”

Brad Honn, Senior Director of Escrow and Title Operations, Homeward

Kacie McAteer, Vice President, Ideal Title Agency

They always go the extra mile

"Rexera is simply above the rest when it comes to our HOA needs. Their portal is perfect, their communication is constant, and they always go the extra mile in order to meet our deadlines and impress our customers. I would highly recommend them to everyone in the title insurance industry. Thank you Rexera for all that you do!"

Kacie McAteer, Vice President, Ideal Title Agency

Diana Casella, Ideal Title

A vendor that cares

"We’ve only been working with you all for a little while, but so far my team is singing nothing but praise and relief at finally having a Vendor that cares about these files as much as we do. "

Diana Casella, Ideal Title

Michelle Rose, Partner, Closing Day Settlements

Number #1 for efficiency

"I highly Recommend Marina Hubenova and sending all orders to Rexera. I love sending all my orders through their client portal or in Qualia. They are number #1 with efficiency and detailed reports. I never think twice on placing my orders with them. "

Michelle Rose, Partner, Closing Day Settlements

Shawna Hernandez, Chief Operating Officer, Endpoint

A partner for innovation

"We are constantly tweaking and refining our processes, so we needed a reliable partner that would go along this journey with us. And Rexera (formerly InspectHOA) is exactly that."

Shawna Hernandez, Chief Operating Officer, Endpoint

Cristina Sadler, Escrow Officer, TransCounty

A way to take back control

“I was worried the job wouldn’t get done, but it always gets done! It’s worth it; it’s beyond worth it!"

Cristina Sadler, Escrow Officer, TransCounty

Scott Young, EasyKnock

A solution to a historical problem

"Rexera has been an instrumental partner in mitigating risk and creating efficiencies in our acquisition process. They are the solution to a historical problem that title companies and other vendors face in every transaction."

Scott Young, EasyKnock

Melissa Daniels, CEO, Emerald National Title

Going above and beyond

“Why does a closing have to feel like a transaction? At Emerald National Title, our vision is to create a customized experience with a dedicated closing officer. So when a closing goes sideways, and you have a partner like Rexera that sends someone to the HOA office in person to help resolve the issue, that is a partner that understands that buying a home is personal, not a transaction. That is an example of Rexera going above and beyond that directly supports the vision for my business.”

Melissa Daniels, CEO, Emerald National Title

Amanda Hulett, Spruce

Making HOA headaches a thing of the past!

"One thing I can easily confirm is that Rexera is our only vendor for HOAs and the team is now so spoiled that they refuse to contact the HOAs themselves 😄"