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Rexera Privacy Policy
At Rexera, accessible from our Website (https://www.rexera.com) and Client Portal (https://portal.rexera.com), we prioritize the privacy and security of our visitors, clients, and partners. This Privacy Policy explains the types of information we collect, how we use and protect it, and your rights regarding your data.
1. Scope and Consent
By using our Website, Client Portal, or API (Application Programming Interface), you consent to the collection, use, and sharing of your information as described in this policy. This Privacy Policy applies to all data collected through these platforms but does not cover offline interactions or data collected through third-party services not controlled by Rexera.
2. Information We Collect
We collect different types of information based on how you interact with our services:
a) Information You Provide Directly
- When you fill out forms, register for an account, request support, or contact us, we collect personal details such as your name, email address, phone number, company name, and other relevant information.
b) Information from Clients
- Through our Client Portal or API, we may collect property-related details, including buyer and seller names, contact details, and property addresses.
c) Information from Third Parties and Public Sources
- We obtain HOA data, property records, and other real estate-related information from public sources, government agencies, multiple listing services (MLS), and third-party data providers.
d) Device and Usage Information
- We collect data such as IP addresses, browser types, referring/exit pages, timestamps, and browsing activities to enhance our services and improve user experience.
e) Cookies and Tracking Technologies
- We use cookies, web beacons, and similar technologies to analyze site performance, track user interactions, and personalize content. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
Rexera uses collected information to:
- Provide, operate, and improve our Website, Client Portal, and API;
- Deliver customer support and fulfill service requests;
- Analyze and optimize user experience;
- Develop and enhance marketing strategies;
- Comply with legal and regulatory obligations;
- Prevent fraud and security threats.
Marketing and Communications
- We may send you service updates, promotions, or relevant industry insights. You can opt out of marketing emails at any time by following the unsubscribe instructions in the email or contacting us.
Third-Party Sharing and Opt-Out Rights
- Rexera does not sell personal information. However, in compliance with CCPA and VCDPA, you have the right to opt out of data sharing for targeted advertising or analytics.
- To exercise your opt-out rights, visit our Do Not Sell or Share My Information page [insert link] or email us at [email protected]
4. Security Measures
We implement industry-standard security measures, including:
- Encryption protocols to protect sensitive data;
- Access controls restricting unauthorized personnel;
- Regular monitoring and testing of security systems;
- Firewalls and data integrity safeguards.
Despite these measures, no online service can guarantee absolute security. Users should take precautions to protect their accounts and personal information.
5. Your Data Protection Rights
You have rights regarding your personal data, including:
- Right to Access: Request copies of the personal data we hold about you.
- Right to Correction: Request corrections to inaccurate or incomplete information.
- Right to Deletion: Request deletion of your data, subject to legal and business requirements.
- Right to Restrict Processing: Request limitations on how we process your data.
- Right to Opt-Out: Manage preferences for data collection, usage, and marketing communications.
- Right to Appeal (VCDPA Compliance): If your data request is denied, you have the right to appeal. To file an appeal, email [email protected] with “Data Request Appeal” in the subject line.
To exercise these rights, contact us at [email protected]. We will respond within 30 days as required by applicable laws.
6. Data Retention Policy
We retain personal data only as long as necessary for business, legal, and regulatory compliance. When data is no longer needed, we securely delete or anonymize it. The retention period depends on the type of information and legal obligations.
7. Children’s Privacy
We do not knowingly collect or process personal information from children under 13. If you believe a child has provided us with personal information, contact us immediately, and we will take appropriate steps to remove it.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or our services. Any updates will be posted on our Website, and continued use of our services constitutes acceptance of the updated policy.
9. Contact Us
For questions about this Privacy Policy or how we handle your data, contact us at:
- Email: [email protected]
- Mailing Address: Rexera, 515 E Main Street, #16, Muncie, IN 47305, USA
We are committed to protecting your privacy and ensuring transparency in our data practices.
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Get in Touch
- Sales: (765) 203-1291
- Sales: [email protected]
- Customer Support: (415) 236-2577
- Careers: [email protected]